Question 1

Apa itu HostMop?

Accepted Answer

HostMop adalah penyedia layanan infrastruktur digital asal Indonesia yang menyediakan solusi colocation, VPS (Virtual Private Server), dan AI Agent untuk bisnis.

Question 2

Layanan apa saja yang tersedia di HostMop?

Accepted Answer

HostMop menyediakan tiga layanan utama: Colocation (sewa rak server di data center), VPS (virtual private server dengan performa tinggi), dan AI Agent (OpenClaw).

Question 3

Berapa jaminan uptime yang diberikan HostMop?

Accepted Answer

Kami memberikan jaminan SLA uptime 99.9% untuk seluruh layanan. Infrastruktur dirancang dengan redundansi penuh — mulai dari kelistrikan, cooling, hingga konektivitas jaringan.

Question 4

Di mana lokasi data center HostMop?

Accepted Answer

Data center kami berlokasi di Jakarta (pusat data utama dengan konektivitas langsung ke IIX) dan Cikarang (fasilitas backup dan disaster recovery).

Question 5

Berapa lama proses setup VPS setelah pembayaran?

Accepted Answer

VPS Anda akan aktif secara otomatis dalam hitungan menit setelah pembayaran dikonfirmasi.

Question 6

Apakah VPS bisa di-upgrade tanpa downtime?

Accepted Answer

Ya! Sebagian besar upgrade resource (RAM, CPU, storage) dapat dilakukan secara live tanpa downtime.

Question 7

Apa saja persyaratan untuk colocation di HostMop?

Accepted Answer

Anda hanya perlu menyediakan server fisik yang sesuai dengan standar rack mount (1U, 2U, atau full rack). Tim kami akan membantu proses instalasi.

Question 8

Berapa bandwidth yang tersedia untuk colocation?

Accepted Answer

Kami menyediakan opsi bandwidth mulai dari 10 Mbps hingga dedicated 1 Gbps, disesuaikan dengan kebutuhan bisnis Anda.

Question 9

Metode pembayaran apa saja yang diterima?

Accepted Answer

Kami menerima transfer bank (BCA, Mandiri, BNI, BRI), virtual account, e-wallet (GoPay, OVO, DANA, ShopeePay), dan QRIS.

Question 10

Apakah ada kebijakan pengembalian dana (refund)?

Accepted Answer

Kami memberikan garansi uang kembali 7 hari untuk layanan VPS dan hosting jika Anda tidak puas.

Question 11

Apakah support tersedia 24/7?

Accepted Answer

Ya! Tim support beroperasi 24 jam sehari, 7 hari seminggu, termasuk hari libur nasional. Monitoring infrastruktur juga berjalan 24/7.

Question 12

Apa itu agentic support HostMop?

Accepted Answer

Agentic support adalah pendekatan dukungan pelanggan yang menggabungkan keahlian tim manusia dengan kemampuan AI agen yang proaktif.

Frequently Asked Questions

General

VPS & Hosting

Colocation

Domain

Payment & Billing

Support

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Frequently Asked Questions

General

What is HostMop?

What services are available at HostMop?

What uptime guarantee does HostMop offer?

Where are HostMop's data centers located?

Is HostMop suitable for small businesses and beginners?

VPS & Hosting

How long does VPS setup take after payment?

What operating systems are available for VPS?

Can VPS be upgraded without downtime?

How does VPS backup work at HostMop?

Does HostMop VPS include management service?

How is HostMop VPS network performance?

Colocation

What are the requirements for colocation at HostMop?

How much bandwidth is available for colocation?

Can I access my physical server at the data center?

What is the SLA for colocation services?

How is HostMop colocation pricing structured?

Domain

How does domain registration work at HostMop?

Can I transfer a domain from another registrar to HostMop?

Is DNS management available?

Is WHOIS privacy available?

How does the domain renewal system work?

Payment & Billing

What payment methods are accepted?

How does the invoice and billing cycle work?

Is there a refund policy?

How do I upgrade or downgrade services?

Support

How do I contact HostMop support?

How long is the support team's response time?

Is support available 24/7?

What is HostMop's agentic support?

Is there a knowledge base or documentation available?

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